Frequently Asked Questions.
We’re dedicated to transforming the floral supply chain by eliminating the middlemen. We’ve made it easier for US Florists and Wedding & Event planners to shop wholesale flowers directly from farms, streamlining the process for a more efficient and cost-effective experience.
Order information
What should I do if I want to place an order but can’t find exactly what I’m looking for?
Please email us at support@bloom-direct.com – we’re here to guide you!
We are confident we can meet your needs.
How far in advance can I place an order?
If you like to plan ahead, we recommend placing your order up to 1 month before your desired delivery date, especially for large orders.
How far in advance of my event should I schedule delivery?
For orders intended for specific events, we recommend scheduling delivery 5 days in advance.
This allows the flowers to fully open and provides a safety margin in case of potential shipping delays.
How do I choose a delivery date for my order?
During checkout, you will be asked to choose a delivery date.
On the delivery day, the courier will deliver between 8:30 a.m. and 12:30 p.m., unless you are in a remote location.
For deliveries outside metropolitan areas, delivery will be before 5:00 p.m.
If your business does not open at 8:30 a.m., please leave clear instructions on the door for the delivery driver.
Will the specific flower I want always be available?
All of our flowers are available year-round; however, as with any crop, there are high and low production seasons.
To guarantee the availability of a specific flower, we recommend placing your order at least 10 days before the delivery date.
Can I change or cancel an order?
Because orders are processed as soon as they are received, it is difficult to make changes or cancellations. However, if your order was placed with sufficient notice, we can likely modify or cancel it. Please email us to address your request immediately.
Orders placed during major holidays cannot be canceled.
This includes:
- Valentine’s Day
- Mother’s Day
- Christmas season
- Special orders that exceed our stock availability (this information is sent daily to your email – please check it regularly).
Shipping & delivery
How are orders packed?
All of our flowers are bulk-packed in a manner similar to other flower wholesalers.
All products must be processed according to floral industry standards to ensure peak performance.
Proper stem rehydration is extremely important.
How much is shipping?
Shipping is already included in our prices – there is no additional fee.
Where do you ship?
To all 50 U.S. states.
How do you ship orders?
All our products are shipped via select courier service providers operating within the U.S.
On your delivery date, please expect the courier to arrive between 8:30 a.m. and 12:30 p.m. However, if you live in a rural area outside the courier’s priority service range, delivery may take place in the afternoon.
What days do you deliver?
Deliveries are made Monday through Thursday.
Friday deliveries are available in certain circumstances.
For more information, please email us.
Do I need to be at the delivery location when the courier arrives?
Although the courier is authorized to leave packages at the door, they will not leave them in unsafe locations.
In such cases, the driver may attempt delivery again later the same day. If you are still unavailable, you will need to pick up your order at the courier location specified in your order.
Since flowers are fresh and need water, we recommend ensuring that someone can receive the package if you will not be available.
If your store has set operating hours, please make sure this information is clearly visible.
How long will it take for my order to arrive?
All orders are cut and shipped fresh directly from our farm – they are never stored in warehouses or held for dispatch.
Because all flowers must be harvested before shipping, orders require a minimum of 1 week to be delivered to your door.
During checkout, you will be asked to select your delivery date. Available dates will be highlighted so you can clearly see your options (up to 7 business days).
After placing your order, we recommend reviewing the confirmation to ensure you have selected the correct delivery date.
What happens if the courier is delayed?
www.bloom-direct.com ships directly from the farm, meaning your order goes from the farm’s door to your door without passing through intermediate warehouses.
We do not store inventory in Miami or any other U.S. city. This is beneficial because you receive extremely fresh flowers.
However, sometimes the import process takes longer than expected. This may be due to airline delays, mechanical issues, U.S. Customs clearance, or weather conditions. Additionally, the global increase in shipping volume has created staffing shortages at major airports.
For these reasons, the courier may occasionally experience delivery delays. Please always allow an extra 24 to 48 hours in your planning to avoid inconvenience.
Shipping delay facts:
- 10% of orders experience a 24-hour delay.
- 1% of orders experience a 48-hour delay.
We strongly recommend scheduling all event-related deliveries at least 7 days before the event date.
Unfortunately, we cannot be held responsible for courier delays and do not issue refunds for orders that arrive after an event.
Flower care
What should I do when my flowers arrive?
The first thing you should do is rehydrate them.
- Prepare a bucket with clean, fresh water (but not cold).
- Carefully unpack them, remove the plastic wrap, and cut the elastic bands holding the stems.
- Cut ½–1 inch (1–2 cm) off the end of each stem and place it in the bucket with clean water, ensuring the water level stays below the foliage.
- Leave the flowers in water for 8–12 hours.
- After this initial period, finish unpacking by removing the corrugated cardboard holding each bunch.
- Separate each stem and remove the lower leaves.
- Trim the stem ends again and place them in a clean bucket with fresh water.
Your flowers are now ready to be arranged!
How can I maximize vase life?
Flowers wilt due to bacteria buildup in the water, which is then absorbed by the stem. To prevent this:
- Change the water and vase daily.
- This will drastically reduce bacterial growth and keep your flowers fresh and beautiful.
Will all stems in my shipment be usable?
Probably not.
As with any fresh farm product, some stems may not be usable and may need to be discarded.
How to file a claim
I have an issue with my order – what should I do?
If your flowers arrived damaged during shipping or you notice something unusual, please email us within 24 hours of delivery.
Remember that rehydration can work wonders for your flowers.
After just a few hours in water, stems may regain their vitality.
Steps to file a claim:
Email us at support@bloom-direct.com with the following information:
- Order number.
- Brief description of the issue and the number of affected stems.
- Photos of the issue – please provide enough images for us to assess the situation.
- If your claim is for a full box of damaged product, photos must clearly show this.
- A photo of just 2 stems will not be sufficient.
- If you received the wrong product, include a photo of the box label showing the order number and product description.
- Provide a phone number and an email address where we can contact you.
Claims must be submitted within 24 hours of delivery.
We do not accept claims submitted after 72 hours, unless exceptional circumstances apply.
ADDITIONAL INFORMATION
What if there’s bad weather? Will my order be delayed?
In the event of adverse weather conditions, the courier will do their best to deliver on the scheduled date, but delivery may take place in the afternoon or the following day.
What should I do if my order was exposed to extreme weather conditions?
Unfortunately, there is little we can do if your order was exposed to:
- Extreme heat
- Extreme cold
- Rain
On days with bad weather, we recommend arranging for someone to receive your order if you cannot be present when the courier delivers it.
Where do your flowers come from?
Our farms are located in Ecuador.
Thanks to its intense sunlight, fertile volcanic soil, and high altitudes, the country offers unmatched conditions to produce the world’s finest flowers with consistent quality year-round.
All of our flowers are Ecuadorian.
