Frequently Asked Questions.
At Bloom Direct, we make it simple for you to enjoy farm-fresh flowers at home by removing all the unnecessary steps in between. By working directly with our Ecuadorian farms, we bring you beautiful, long-lasting blooms that feel like you picked them straight from your own garden. Our process gives you better freshness, consistent quality, and an easy way to explore your creativity as you arrange and style flowers in your own space.
Order information
What should I do if I want to place an order but can’t find exactly what I’m looking for?
If you don’t see the exact flowers you want, just email us at support@bloom-direct.com
and we’ll happily help you find the perfect option. We’re always here to guide you, and we’re confident we can meet your needs.
How far in advance of my event should I schedule delivery?
If your flowers are for a special event at home, we recommend scheduling delivery about 5 days in advance. This gives your blooms time to open beautifully and provides a small buffer in case of any unexpected shipping delays.
How do I choose a delivery date for my order?
During checkout, you’ll be able to select your preferred delivery day. On the delivery date, your flowers will arrive between 8:30 a.m. and 12:30 p.m., unless you live in a remote area.
For homes outside metropolitan areas, delivery may arrive before 5:00 p.m.
If you won’t be home during the earlier delivery window, you can leave clear instructions for the driver at checkout or at your doorstep so your flowers are placed safely.
Will the specific flower I want always be available?
Most of our flowers are available year-round; however, like any natural product, there are times of higher and lower production. To better guarantee the availability of a very specific flower, we recommend placing your order at least 10 days before your desired delivery date.
Can I change or cancel an order?
Because orders begin processing shortly after they are placed, it can be difficult to make changes or cancellations. If your order was placed with enough time in advance, we may still be able to modify or cancel it, so please email us as soon as possible. Orders placed for major holidays cannot be canceled; this includes Valentine’s Day, Mother’s Day and the Christmas season. Special orders that exceed our usual stock are also non-cancelable, and any important information about this will be shared with you by email, so please keep an eye on your inbox.
Shipping & delivery
How are orders packed?
All of our flowers are bulk-packed in a manner similar to other flower wholesalers.
All products must be processed according to floral industry standards to ensure peak performance.
Proper stem rehydration is extremely important.
How much is shipping?
Shipping is already included in our prices – there is no additional fee.
Where do you ship?
To all 50 U.S. states.
How do you ship orders?
All our products are shipped via select courier service providers operating within the U.S.
On your delivery date, please expect the courier to arrive between 8:30 a.m. and 12:30 p.m. However, if you live in a rural area outside the courier’s priority service range, delivery may take place in the afternoon.
What days do you deliver?
Deliveries are made Monday through Thursday.
Friday deliveries are available in certain circumstances.
For more information, please email us.
Do I need to be at the delivery location when the courier arrives?
You don’t need to be home when your flowers arrive, as the courier is allowed to leave the package at your door. However, they will only do so if the location is safe. If the driver doesn’t feel comfortable leaving the box, they may try again later that same day. If you’re still unavailable, you may need to pick up your order at the courier’s designated location.
Since flowers are fresh and need water, we recommend making sure someone is available to receive the package if you won’t be home. You can also leave clear delivery instructions at checkout to ensure your flowers are placed somewhere safe and shaded.
How long will it take for my order to arrive?
All orders are cut and shipped fresh directly from our farm – they are never stored in warehouses or held for dispatch.
Because all flowers must be harvested before shipping, orders require a minimum of 1 week to be delivered to your door.
During checkout, you will be asked to select your delivery date. Available dates will be highlighted so you can clearly see your options (up to 7 business days).
After placing your order, we recommend reviewing the confirmation to ensure you have selected the correct delivery date.
What happens if the courier is delayed?
bloom-direct.com ships directly from the farm, meaning your order goes from the farm’s door to your door without passing through intermediate warehouses.
We do not store inventory in Miami or any other U.S. city. This is beneficial because you receive extremely fresh flowers.
However, sometimes the import process takes longer than expected. This may be due to airline delays, mechanical issues, U.S. Customs clearance, or weather conditions. Additionally, the global increase in shipping volume has created staffing shortages at major airports.
For these reasons, the courier may occasionally experience delivery delays. Please always allow an extra 24 to 48 hours in your planning to avoid inconvenience.
Shipping delay facts:
- 10% of orders experience a 24-hour delay.
- 1% of orders experience a 48-hour delay.
We strongly recommend scheduling all event-related deliveries at least 7 days before the event date.
Unfortunately, we cannot be held responsible for courier delays and do not issue refunds for orders that arrive after an event.
Flower care
What should I do when my flowers arrive?
The first thing you should do is rehydrate them.
- Prepare a bucket with clean, fresh water (but not cold).
- Carefully unpack them, remove the plastic wrap, and cut the elastic bands holding the stems.
- Cut ½–1 inch (1–2 cm) off the end of each stem and place it in the bucket with clean water, ensuring the water level stays below the foliage.
- Leave the flowers in water for 8–12 hours.
- After this initial period, finish unpacking by removing the corrugated cardboard holding each bunch.
- Separate each stem and remove the lower leaves.
- Trim the stem ends again and place them in a clean bucket with fresh water.
Your flowers are now ready to be arranged!
How can I maximize vase life?
Flowers wilt due to bacteria buildup in the water, which is then absorbed by the stem. To prevent this:
- Change the water and vase daily.
- This will drastically reduce bacterial growth and keep your flowers fresh and beautiful.
Will all stems in my shipment be usable?
Probably not.
As with any fresh farm product, some stems may not be usable and may need to be discarded.
How to file a claim
I have an issue with my order – what should I do?
If your flowers arrived damaged during shipping or you notice something unusual, please email us within 24 hours of delivery.
Remember that rehydration can work wonders for your flowers.
After just a few hours in water, stems may regain their vitality.
Steps to file a claim:
Email us at support@bloom-direct.com with the following information:
- Order number.
- Brief description of the issue and the number of affected stems.
- Photos of the issue – please provide enough images for us to assess the situation.
- If your claim is for a full box of damaged product, photos must clearly show this.
- A photo of just 2 stems will not be sufficient.
- If you received the wrong product, include a photo of the box label showing the order number and product description.
- Provide a phone number and an email address where we can contact you.
Claims must be submitted within 24 hours of delivery.
We do not accept claims submitted after 72 hours, unless exceptional circumstances apply.
ADDITIONAL INFORMATION
What if there’s bad weather? Will my order be delayed?
In the event of adverse weather conditions, the courier will do their best to deliver on the scheduled date, but delivery may take place in the afternoon or the following day.
Compensation for Approved Claims
Once your claim has been reviewed and approved by BD, two compensation options will be made available. The customer must select one of the following options and notify their choice via email to support@bloom-direct.com:
1. Product Replacement
A replacement shipment will be arranged for the same variety, color, and stem count verified as affected in the original order due to product quality issues.
2. Discount Code Issuance
A single-use discount code will be issued for a percentage determined based on the specific case. The applicable discount rate will be communicated accordingly. This code may be redeemed on the customer’s next purchase only.
Important: Under no circumstances will monetary refunds be issued.
What should I do if my order was exposed to extreme weather conditions?
Unfortunately, there is little we can do if your order was exposed to:
- Extreme heat
- Extreme cold
- Rain
On days with bad weather, we recommend arranging for someone to receive your order if you cannot be present when the courier delivers it.
Where do your flowers come from?
Our farms are located in Ecuador.
Thanks to its intense sunlight, fertile volcanic soil, and high altitudes, the country offers unmatched conditions to produce the world’s finest flowers with consistent quality year-round.
All of our flowers are Ecuadorian.
Professional Rewards Program
Points Accrual and Redemption Policy
At Bloom-Direct, we are committed to building long-term supply partnerships with professional florists, floral studios, event designers, and wedding planners throughout North America. Our Professional Rewards Program has been designed to reward consistent purchasing volume within our premium summer flower category while simultaneously supporting business growth and ongoing reorder activity.
This policy outlines the structure governing the accrual, valuation, and redemption of reward points.
1. Program Eligibility
The Bloom-Direct Professional Rewards Program is available exclusively to customers operating within the United States.
Participants must:
Maintain an active registered account at www.bloom-direct.com under the “My Account” section.
Place orders directly through www.bloom-direct.com.
Bloom-Direct reserves the right, at its sole discretion, to approve, suspend, or terminate participation in the program.
2. Points Accrual Structure
Points are earned based on the net product value of fully paid invoices.
Standard Accrual Formula
1 USD in net product purchases = 1 Point
Points are calculated exclusively on:
Net product value
Fully paid and closed invoices
Completed shipments with no pending claims or disputes
The following are excluded from points calculations:
Freight charges
Duties
Taxes
Handling fees
Surcharges
Service fees
Points are non-transferable and remain assigned to the registered business account under which they were earned.
3. Monetary Value of Points
Each accumulated point has a fixed redemption value.
Redemption Conversion
1 Point = $0.05 USD (Five U.S. cents)
This equates to:
100 Points = $5 USD in product credit
1,000 Points = $50 USD in product credit
10,000 Points = $500 USD in product credit
Points may be redeemed as credit applicable toward future Bloom-Direct product purchases, with a minimum redemption threshold of 1,000 points per order.
4. Points Calculation Example
Example:
A professional florist purchases:
50 boxes of summer flowers
Net product value: $9,500 USD
Points earned:
9,500 points
Redemption value:
9,500 × $0.05 = $475 USD in product credit
This credit may be applied to a future order, subject to the 1,000-point minimum redemption policy and product availability at the time of purchase.
5. Redemption Conditions
Points may be redeemed under the following conditions:
Minimum redemption threshold: 1,000 points
Redemption must be requested through the customer portal or in writing to the Commercial Department at support@bloom-direct.com
Redemption applies exclusively to product value on future orders
Points may not be redeemed for:
Cash refunds
Freight or logistics charges
Third-party services
All orders utilizing redeemed points are subject to farm production schedules, seasonal availability, and export logistics capacity.
6. Points Validity
Points are valid for twelve (12) months from the date of issuance.
Expired points will be automatically forfeited and may not be reinstated except with express written authorization from Bloom-Direct management.
7. Account Compliance and Adjustments
Bloom-Direct reserves the right to adjust, suspend, or revoke points in the following circumstances:
Violation of company policies
Non-payment or failed payment
Account inactivity for more than three consecutive months
Breach of commercial terms
All point balances shall be determined in accordance with Bloom-Direct’s internal accounting records and communicated via email to the registered account address.
8. Program Modifications
Bloom-Direct reserves the right to modify, suspend, or terminate the Professional Rewards Program at any time, with appropriate notice provided through official communication channels.
Continued participation in the program constitutes acceptance of any updated terms and conditions.
